Q: What happens if the item I ordered is not available?
A: Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
Q: How long will it take to receive my order?
A: The standard shipping time for parts shipped via UPS ground is 2-5 days. The standard shipping time for scooters shipped via FedEx freight is 5-10 days. Any other items 21-25 days, but usually it will come quicker.
Q: Can I have an order shipped to my P.O. Box?
A: No. The vast majority of our merchandise is shipped via FedEx Freight service, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.
Q: Can I ship my order to a different address?
A: Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
Q: How are shipping charges calculated?
A: Shipping charges vary according to product type and destination. Most products are shipped via FedEx Freight service (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates.